Home

Help centre

How can we help?

Search the answers, manage a booking, or talk to a person any hour, in eleven languages.

Browse by topic

Pick a topic, or search above.

All topics

18

All topics

18

Booking & payment

4

Booking & payment

4

Pick-up & return

4

Pick-up & return

4

Insurance & protection

3

Insurance & protection

3

Changes & cancellations

3

Changes & cancellations

3

Drivers & licences

4

Drivers & licences

4

Is the price I see the price I pay?

Booking & payment

When is my card charged?

Booking & payment

What is the security deposit?

Booking & payment

Can I use a debit card?

Booking & payment

What do I need to pick up a car?

Pick-up & return

Can I pick up outside opening hours?

Pick-up & return

Can I return the car to a different location?

Pick-up & return

What is the fuel policy?

Pick-up & return

Is insurance included in the price?

Insurance & protection

What is an excess?

Insurance & protection

Does my credit card insurance cover me?

Insurance & protection

How late can I cancel?

Changes & cancellations

How do I change my dates or car?

Changes & cancellations

What if my flight is delayed?

Changes & cancellations

How old do I need to be?

Drivers & licences

Can I add a second driver?

Drivers & licences

What does “With Driver” include?

Drivers & licences

Do I need an International Driving Permit?

Drivers & licences

Still need a hand?

We answer every message, usually within five minutes.

Roadside & urgent

+44 20 3000 0100 · 24/7

Bookings & changes

Use the form. Median reply: 4 minutes

Email

support@horizone.example

Languages

English, German, Portuguese, Spanish, French, Korean, Japanese, Indonesian, Arabic, Afrikaans, Italian

Your name

Email

Topic

Booking reference (optional)

Message

Create a free website with Framer, the website builder loved by startups, designers and agencies.